Used-Pcs.com does not offer a money back guarantee. We do stand behind our products with a 180 day warranty (see warranty statement for details). If you decide to return your purchase within 14 days of receipt, contact us for a Return Authorization Number (RMA) and we will accept the product back and charge you a 20% restocking fee of the purchase price - freight costs are non-refundable.
Returned items should be clean and in original condition. No refunds on customer damaged product, or product damaged in return shipping. Returns must be in original packaging with any enclosed documentation and accessories.
- Goods will only be accepted for return if they are despatched within 14 days of delivery, and you have obtained an RMA Number.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.